Frequently Asked Questions
The Odegard Carpets Outlet Shop is an opportunity to purchase samples, overstock and discontinued carpets at reduced prices.
Q: Is a rug pad necessary?
Rug padding prevents slippage and wrinkling and is therefore highly recommended. Using a natural rubber pad under the carpet at all times will avoid carpet slippage and will help to protect the knots of the carpet on the back face.
Q: Do rugs have to have fringe?
All of the rugs have fringe as it is part of the structure of the rug, however, it can be “tucked” or hidden by sewing it back under a fabric pocket.
Q: Does the wool clean and wear well?
There is a unique hardiness to the Tibetan wool due to the extreme altitude and climate of the Tibetan plateau where the sheep graze. Their wool is long in staple and contains an unusually high amount of lanolin, a natural stain and soil repellant. The wool is inherently strong, elastic, and resilient; all of which contribute to its longevity.
Q: Why are there dark spots or irregular colors?
The wool is hand-scrubbed without harsh scouring or bleaching. Because the wool is not bleached to stark white uniformity, each fiber retains its own unique shading and character, thus dyes are absorbed unevenly. These slight variations in the wool make each carpet unique.
Q: Why do the rugs shed?
For an initial few months the wool will pill in the form of lint and rise to the surface, this is also due to the process of hand cutting. We recommend to vacuum the rug, a minimum of once a week, on a moderate setting, to remove lint and to maintain the spectacular sheen of the rugs. Avoid using a vacuum with a beater. The temporary shedding in no way compromises the integrity or durability of your handmade carpet.
Q: Where are the rugs woven?
The carpets are hand-knotted in Nepal.
Q: What if I have additional questions about Odegard Carpets?
Please call 212 545 0205 or email firstname.lastname@example.org
Q: What if I am having an issue with my online order?
Please call 212 545 0205 or email email@example.com Monday through Friday 9:30 am to 4:30 pm (ET)